Customer Service & Warranty
All the items other than consumable products and printhead sold via www.wercan.com, WERCAN provides 12 months warranty after delivery. All the extra parts for equipment can be purchased from www.wercan.com. Further, for our VIP customers, the period of warranty can be extended to18 months.
For consumable products and printhead, below important notes:
1. Be sure to follow the correct installation procedure to install the products by the professionals, otherwise any damages due to the improper operation by the buyer themselves are responsible for.
2. Upon receipt of the products if there is worry about the quality problem, before installation, you must go to local authorized testing organization for quality testing, or else once installed and used the products cannot be returned.